Privacy Policy
CC Creative Labs · Updated 17 October 2026
How CC Creative Labs handles information in the Circle customer and professional apps.
Information we use
We use your full name, email, verified phone number and sign-in identifier to operate your account. Professional profiles also contain a chosen public name, craft, service prices, availability, portfolio and reviews. Bookings contain service details, venue, participants, verification events, charges and payment status. Professional payout registration sends bank details to our payment provider.
Why we use it
We use this information for account verification, finding professionals, bookings, journey tracking, service OTP verification, payments, payouts, reviews, fraud prevention and support. We do not ask for your Google password or publish your private account details as your professional display name.
Location and visibility
With permission, the app uses your device location. Online professionals share a recent location to support nearby discovery; this can reveal their current whereabouts. During a confirmed journey, booking participants can see tracking and the service destination. Available professionals can opt in to background location sharing, including between bookings, so nearby customers can see fresh movement before booking. Android shows an ongoing location notification. Going offline or signing out stops this service; device permissions can also be revoked. Force-stopping the app, battery restrictions, missing signal or loss of network may interrupt updates. Only fresh, online, non-busy positions appear in discovery. Choosing a venue does not require continuous customer tracking.
What other people see
Customers see a professional’s chosen public name, work, services, availability and reviews. Your booked counterpart can see booking information and the customer name needed for the service. Portfolio photos and videos may identify their owner or people shown in them, even when a social handle is hidden. Only upload work you have permission to share. Hiding a handle cannot guarantee anonymity.
Messages and service records
Booking chat is available only after verified payment while the booking is active. When the service is ended through OTP verification, or the booking is cancelled or declined, chat closes and its stored messages are deleted from the active database. Booking, review, payment and accounting records are kept separately. Deletion from the active database does not mean immediate removal from provider backups or a recipient’s saved copies.
Service providers
Supabase hosts authentication and application data. Google provides sign-in and typed place search; Mapbox provides maps, routes and location-related features. Cashfree processes checkout and payouts; Circle does not collect card PINs or full card credentials. If you connect Instagram or YouTube, the authorised provider supplies selected portfolio media. These providers process relevant account, device, network or location information under their own policies. Their infrastructure may process information outside India.
Connected portfolios
Connecting a social account is optional. Authorisation credentials are handled on the server and are not shown to customers. You can disconnect an account and remove portfolio items in the app. Uploaded or imported media may remain visible until removed. Contact us if you need help withdrawing an authorisation or removing work.
Storage and retention
Native sign-in sessions use device secure storage. The website uses browser session storage for sign-in and local storage for appearance preferences. We retain account and service records while needed to operate the service, resolve disputes, prevent fraud and meet applicable obligations. There is no automatic account-retention expiry in this version. Provider backups and legally required financial records may remain after an account deletion request.
Your choices and requests
You can update profile information, change permissions, sign out and remove portfolio items. For access, correction, deletion, consent withdrawal or a privacy complaint, email support@cclabs.space from your registered email where possible. We may verify ownership and explain any records that must be retained. Account deletion is currently handled through support; signing out or uninstalling alone does not delete your account.
Safety, age and changes
Use Circle only if you are 18 or older. Do not share service OTPs until the corresponding arrival or completion step is correct. We use access controls and encrypted connections, but cannot guarantee absolute security. We will update this notice when our practices change. Contact CC Creative Labs at support@cclabs.space with questions.